Payroll Specialist

Responsible for all aspects of quality client service. Contacts and assists clients with payroll input; verifies totals and resolves client issues.

• Maintains base of payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs.
• Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
• Keys all payroll-related data necessary to process and meet appointment schedules.
• Provides quality client service to maintain a high rate of client retention.
• Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
• Maintains client files to ensure efficient operation and improved client service.
• Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.
• Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.
• May participate in conducting branch training sessions to empower and develop employees.
• Continues self-study modules to become a Senior Payroll Specialist.