Future's in San Antonio, TX is looking for one future's customer service rep ( work from home) to join our team. Our ideal candidate is self-driven, punctual, and reliable.
* This is not an hourly position *
THIS IS A COMMISSION BASED EMPLOYMENT OPPURTUNITY
Futures”
Who are we?
We are a first responder founded and established company, that currently service many businesses with fulfilling their staffing needs all over San Antonio and are currently and rapidly growing throughout our beloved city.
What do we do as a company?
We provide all different levels of services for business providing them woth staffing services for temporary employees, temporary to permanent, direct hire and even day labor and now we are reaching out to you to service the clients by providing them with tons of differential staffing options
Recruiting Agent
Here at Future's , We are seeking a Recruiting Agent to join our team! This is an outbound/ inbound customer service position .You will be responsible for meeting and exceeding daily activity goals while helping customers by providing product / service information and providing exceptional customer service to our beloved clients.
Responsibilities:
In this role you will Handle inbound/outbound calls , helping to support customer/clients ,retention , along with Their inquiries and complaints.
This position requires YOU to GENERATE LEADS for new clients, interacting with hundreds of clients each week to pursue new clients to service,support issues,and also upsell new products and services
Ensure first call resolution through problems solving and effective call handling
Lead fact-finding discussions to determine the best options for the customer
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT?
Futures provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Requirements
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
COMPENSATION DETAILS:
WANT AN CAREER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.ONCE YOU CONFIRM AN LOCATION, YOU WILL RECIEVE AN ADDITIONAL COMMISSION EACH MONTH THROUGHOUT YOUR TENURE WITH FUTURES! THE MORE LOCATIONS YOU GET,THE MORE MONRY YOU MAKE!