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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday, Weekends - One Full Weekend a Month

Scheduled Hours:

12 PM TO 8 PM - Monday to Friday and 9 am to 5 pm SATURDAY AND SUNDAY (WHEN WORKING WEEKEND)

Shift:

1 - Day Shift, 7.5 Hours (United States of America)

Hours:

37.5

Cost Center:

71000 - 0816 Counseling Center Leominster

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides administrative support to consumers and staff of our integrated outpatient community behavioral health centers.

I. Major Responsibilities:

1.  Greets clients.
2.  Performs check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client, demographics, notifying staff that client is checked in.
3.  Schedules client appointments.
4.  Enters and makes changes to staff schedules.
5.  Completes administrative intake with clients, including providing intake packets to clients and collecting completed forms.
6.  Answers calls and emails and responds to messages.
7.  Completes referrals to specialists.
8.  Completes daily reminder calls.
9.  Completes prior authorizations.
10. Completes PTIs.
11. Transfers and closes cases in the electronic medical record.
12. Sends and distributes faxes and mail.
13. Works as a member of the support team.
14. Scans documents into the electronic medical record.
15. Assists doctors and clinicians with letters and referrals.
16. Maintains calendars, professional meetings, vacations, conferences, etc..
17. Performs other related job duties.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Grade C02: Senior Receptionist: Minimum of a high school diploma/GED/HiSet.

2. Driving is not a requirement.

Preferred:
1. Grade C02: Senior Receptionist: Associate's degree

Experience/Skills:
Required:
1. Advanced computer skills.
2. Ability to multitask.
3. Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
4. Ability to organize complex tasks and meet deadlines.
5. Must be able to pass a CORI background check.

Preferred:

1. Two (2) years of experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

1. ​​Must be able to be in a standing position for extended periods of time​. 
2. Must be able to move about the space periodically during the shift​ 
3. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms).​ 
4. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions​.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.