Senior Systems Administrator

Role and Responsibilities 

Under the supervision of the director of information technology, the senior systems administrator manages the technical configuration of and provides end user support for ATSSA’s Association Management System; supports and leads software implementation projects; integrates software systems; and resolves complex technical challenges. 

The senior systems administrator will initially manage and support ATSSA’s current Association Management System, Altai Systems built on Dynamics 365. In 2025, ATSSA will select and begin implementing a new AMS. This role will have a key role in the implementation and will support the new AMS after the transition. 

AMS Administration (70%) 

• Administers, configures, and maintains ATSSA’s Association Management System and its associated web portal. 

• Serves as primary technical contact during the selection and implementation of a new AMS. 

• Provides support regarding AMS initiatives to ensure the system is working and used optimally; interfaces with departments to understand their data usage and provides IT support on projects as requested. 

• Conducts data imports and performs regular data hygiene activities. 

• Facilitates discussions with business and technical stakeholders to extract critical business requirements and presents technical solutions, customizations, and product integrations to meet those needs. Balances user requests with technical and resource constraints 

• In coordination with the content delivery team, vendors, and other stakeholders, manages the design, development, and deployment of web solutions and forms. 

• Trains new and existing staff on how to use the AMS. 

Technical Operations (20%) 

• Responds to help desk tickets and resolves issues related to the AMS and website. 

• Provides technical support to software implementations and other projects. 

• Executes SharePoint and Microsoft Teams strategy; completes regular site audits; supports end-users in creating, maintaining, and developing modern SharePoint solutions. 

• Provides advanced support for Microsoft 365 cloud applications including OneDrive, Teams, and Office 365. 

Department Activities (10%) 

• Maintains information technology equipment inventory with serial numbers, user information and location of devices; maintains licensing information; ensures inventory is in working condition; assists with the disposal of outdated inventory; and recommends the purchase of new devices as needed. 

• Drafts, updates, and maintains information technology standard operating procedures, training materials, guides, and other documentation. 

• Provides back-up to department director as needed; participates in annual department operations activities such as budget planning; strategic and operations planning, etc. 

• Other duties as assigned that drive the vision, fulfill the mission, and abide by the values of the association. 

Education and Experience 

Candidates with a bachelor’s degree in computer science, information technology management, or accounting; at least three years of experience administering or implementing Association Management Systems or similar software; and certifications relevant to AMS/CRM software are preferred. 

Knowledge, Skills, & Abilities 
Technical skills relevant to the position include knowledge of hardware, software, and peripheral device configuration; Association Management System administration or implementation experience; advanced knowledge of Office 365, SharePoint, and Microsoft Teams; and the ability to support remote users and mobile devices. Non-technical skills relevant to the position include the ability to work independently or as a team; the ability to respond quickly while offering high level customer service; flexibility to change and juggle priorities in a fast-paced environment; attention to detail and the ability to track and analyze information; ability to document processes and procedures; ability to explain technical issues in a non-technical way; strong problem solving skills; and an eye towards improving processes and procedures; ability to lift up to 50 pounds. 

Work Location 

Successful candidates will live within 60 miles of Fredericksburg, Virginia and be willing to report to the Fredericksburg, Virginia office at least once per week.  

The American Traffic Safety Services Association is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.