Yawkey House Shelter Morning Supervisor

SCHEDULE: 40 hours, Monday-Thursday, 6:00 a.m. – 4:30 p.m., weekends and holidays as needed. This position is essential in the event of an emergency. 

Pays $ 61,464.00 annually DOE

LOCATION:  363 Albany Street, Boston, MA. This position works 100% on site.

SUMMARY OF THE POSITION:

The 7-3 Shift Guest Services Supervisor is responsible for the frontline management of the Inn, which provides emergency shelter and supportive housing programs for homeless women. The Shift Supervisor will work within a best practice framework to coach, mentor and supervise the shift to uphold Harm Reduction, Motivational Interviewing and Trauma-informed Care.  

While upholding the mission of respect and care to the Inn’s guests, the Supervisor ensures that programs are succeeding in transitioning long-term homeless individuals into permanent housing and reducing lengths of shelter stays for other homeless individuals through diversion, rapid rehousing and other evidence-based strategies.  

Working with the Senior Supervisor, Shelter Director and other supervisors, the 7-3 Guest Services Supervisor is responsible for implementing, and maintaining all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial and security policies, protocols and procedures. 

The 7-3 Guest Services Supervisor is responsible for managing and assessing the performance of direct reports toward achieving annual strategic goals, and is also responsible for: Preparing and sharing shift reports with other PSI Programs at the end of every shift, and creating weekly staffing schedules to ensure safe practices. 

The 7-3 Shift Supervisor will ensure that their shift provides exceptional customer service both internally and externally. They will work in partnership with other PSI departments and community partners to provide integrated service delivery which furthers our mission to eliminate homelessness. Attention to detail and accuracy is critical in this position.

The 7-3 Shift Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

• Shelter is a temporary safety net, not a home. 
• All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
• Never warehouse or institutionalize our guests in our shelters
• Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
• Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
• Recognize the impact of violence and victimization on development and coping strategies 
• Employ an empowerment model 
• Maximize guest choices and control over her/his recovery based in a relational collaboration
• Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance 
• Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology 
• Minimize the possibilities of re-traumatization 
• Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background 
• Solicit guest input and involve guests in designing and evaluating services
  
  

EDUCATION/TRAINING:

REQUIRED: 

• BA, BSW or equivalent OR
• High school diploma with a minimum of two (2) years of management/supervisory experience

PREFERRED: 

• BA in psychology, social work or related field

KNOWLEDGE/EXPERIENCE:

REQUIRED: 

• Organization skills 
• Some knowledge of addictions, mental illness and homelessness
• Supervisory experience; building effective teams

PREFERRED: 

• Training and successful application of Trauma-Informed Care practices
• Training and successful application of Crisis Prevention and Intervention
• Training and successful application of Motivational Interviewing